(ITSM) IT SERVICE MANAGEMENT

ATTIS IT  provides a range of consultancy services assisting organisations to develop their IT service management capabilities through the implementation of the best practice guidelines specified in the Information Technology Infrastructure Library (ITIL v4). 

 IT Service Management (ITSM) promotes the adoption of an integrated process approach to help deliver managed services that will meet both the requirements of the business and the customer. ITSM should provide high quality IT services that meets the customer expectations within the imposed cost constraints. From this it can be seen that ITSM has three primary objectives:

• To ensure that the IT services remain focused on delivering the business processes
• Improve the quality of IT services
• Reduce the cost of providing the IT service

 Information Technology Infrastructure Library (ITIL) is a framework of best practices that has been developed to allow an organisation to realise the objectives of IT service management. An organisation cannot certify to ITIL nor can it be "ITIL compliant".

 Incident management is the process used by DevOps and IT Operations teams to respond to an unplanned event or service interruption and restore the service to its operational state. We can help:

• Improve resolution times by assigning incidents to technicians as soon as they are logged into the help desk software.
• Prevent SLA violations by enabling multi-level proactive response and resolution escalations.
• Keep end users informed at every step of the incident management process using automated notifications.

 Problem management is the set of processes and activities responsible for managing the lifecycle of all problems that could happen in an IT service. We can help:

• Document symptoms and analyze impact of the problem to mitigate risk.
• Provide temporary workarounds to ensure service availability until the permanent fix is ready.
• Identify future incidents and minimize severity

 Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome. We can help you:

• Configure change types, roles, statuses, and templates to manage your change cycle easily.
• Log changes from incidents and problems and track them at every step of the cycle.
• Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.

Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. 

Showcase your available services to end users, with custom SLAs and multi-stage approvals.